Onboarding Status & Emails
Each payment gateway card in Settings > Payment Gateways shows an onboarding status. BillHive updates it automatically from the gateway’s notifications. It also checks with the gateway regularly, in case a notification is missed.
Payment gateway onboarding is being rolled out. Some screens may not be available on your account yet.
Status Reference
| Status | What it means | What to do |
|---|---|---|
| Not started | The gateway is enabled but onboarding hasn’t begun | Click Continue onboarding |
| Invited | BillHive has emailed your account admin an onboarding link | Open the email, or click Continue onboarding |
| Email pending | Your merchant account exists, but the gateway is waiting for you to verify your email | Click the verification link in the gateway’s email |
| KYC pending | Email verified; KYC details haven’t been submitted | Click Continue onboarding and complete KYC |
| KYC submitted | The gateway is reviewing your details | Nothing. Wait for the gateway’s decision |
| Action required | The gateway rejected some details or needs clarification. Its remarks are shown on the card | Click Continue onboarding, fix the flagged items, and resubmit |
| Active | The gateway has approved your account | You can collect payments |
| Suspended | The gateway has suspended the account | Contact the gateway’s support team. BillHive stops offering the gateway at checkout |
Customers can only pay through a gateway whose status is Active.
Emails You’ll Receive
All BillHive onboarding emails go to your account admin.
| When it’s sent | |
|---|---|
Set up <gateway> for your BillHive account | When the gateway is enabled for your account |
Reminder: finish setting up <gateway> | 3 days and 7 days later, if the account isn’t active yet |
Action required on your <gateway> account | When the gateway rejects details or asks for clarification |
<gateway> is live on your BillHive account | When the account becomes active |
The gateway also sends its own emails, such as the email verification message and its KYC decisions, to your business email address.
Refreshing the Status
The status updates on its own, usually within minutes of a change at the gateway. When you come back from the gateway’s onboarding page, BillHive checks the status immediately.