Onboard with Cashfree
This guide walks you through activating Cashfree for your BillHive account. Most businesses finish their part in about 15 minutes. After that, Cashfree usually reviews KYC within a few working days.
Payment gateway onboarding is being rolled out. Some screens may not be available on your account yet.
Steps
Enable Cashfree
Go to Settings > Payment Gateways, find Cashfree, and click Enable.
If a BillHive administrator has already enabled Cashfree for you, you’ll get an email titled “Set up Cashfree for your BillHive account”. Click the link in it and continue from the next step.
Confirm your business profile
Review the prefilled business profile and click Save and continue.
BillHive then creates your Cashfree merchant account. The gateway card shows the status Email pending.
Verify your email with Cashfree
Cashfree sends a verification email to your business email address. Open it and click the verification link.
Didn’t get it? Check your spam folder. If it still isn’t there, contact BillHive support and we’ll ask Cashfree to resend it.
Open the onboarding page
Click Continue onboarding on the Cashfree card, or the button in BillHive’s onboarding email. You are redirected to Cashfree’s secure onboarding page.
Complete KYC on Cashfree
Enter the details Cashfree asks for. These typically include:
- Business PAN and the authorised signatory’s PAN and name
- Settlement bank account number and IFSC
- Business category, and GSTIN if applicable
- Supporting documents
Submit the form. Cashfree sends you back to BillHive, and the card shows KYC submitted.
Wait for approval
Cashfree reviews your submission. BillHive checks the status automatically and emails you when:
- the account is Active, so you can start collecting payments, or
- Cashfree needs changes (Action required).
Why does the email link take me to BillHive first? Cashfree’s onboarding links expire one hour after they are created. The link in BillHive’s email (and the Continue onboarding button) creates a fresh, secure session every time you click it, so it never goes stale. You must be signed in to BillHive as an account admin to use it.
After Activation
Once the status is Active:
| What happens | Details |
|---|---|
| Checkout enabled | Cashfree becomes available on your hosted checkout and self-serve portal |
| Payment methods | UPI, cards, net banking, and wallets, as approved by Cashfree for your account |
| Settlements | Paid out by Cashfree to the bank account you entered during KYC |
See Cashfree for gateway configuration after activation.
If Cashfree Asks for Changes
If Cashfree rejects part of your KYC, the status changes to Action required. You’ll get an email with Cashfree’s remarks.
- Click Continue onboarding on the Cashfree card, or the button in the email.
- Correct the flagged details or documents on Cashfree’s page and resubmit.
The status moves back to KYC submitted while Cashfree reviews it again.